Using Carecalls

Stop vital CareCalls emails landing in spam. Whitelist our sending domain and use ready-made steps for work IT or your own email provider.

See how CareCalls helps NHS trusts and councils reduce delayed discharge, improve medication adherence and free staff time — no hardware, same-day setup.

Who CareCalls suits best: memory and home-safety prompts, check-ins, alerts and phone or SMS delivery, plus what the service is not designed for.

Reminders or check-ins failing? Learn why deliveries fail, how we notify you, how to test the line, and when we pause repeat deliveries.

CareCalls operates in the United Kingdom and the United States. See coverage, pricing region, funding, and how to switch country on the website.

Log in to the manage dashboard to update schedules, personalised messages, phone or text delivery, support network, alerts and payments.

On phone, press any number key to acknowledge; on text, reply Y. If a delivery was missed, calling the delivery number before the retry can help avoid alerts.

Test phone or text delivery with a free demo, then use inbound diagnosis to hear a blocked line. Step-by-step guide for repeat and one-off services.

Use delivery reports, in-person feedback, ring time, schedules, and phone or text delivery to help someone respond well to reminders and check-ins.

Stop repeat reminders and check-ins online: add a permanent stop on Call details, choose a reason, and end billing with no further charges.

Three ways to try CareCalls free: an instant phone demo, free one-off reminders, or a 30-day repeat-service trial with no charge until it ends.

Is CareCalls safe with your personal details? Learn how encryption, access controls and GDPR-aligned processes protect your data.

Find out if you're eligible for full or partial public funding towards CareCalls reminders and check-ins. Use our free funding checker.

Update schedules and details online, pause reminders temporarily by phone or web, or stop the service permanently — including what happens to billing.

First-time setup flags personalised messages for later; then record by phone (we call you) or type a text reminder. Deliveries wait until recording is done.

Optional alerts notify your support network by phone, text, or email if reminders and check-ins are missed. How to add them at setup or later.

Scheduled reminders by phone or text, a retry on a second number if needed, then alerts to your support network — in parallel or one after the other.

CareCalls rings for 20 seconds by default (up to 120). Set ring time in the web app, and align voicemail so answerphones do not pick up first.

After a 30-day free trial, the repeat reminder and check-in service is £12 per month in the UK (VAT included). Learn payment options and funding.

Phone screening can block reminders and check-ins. Whitelist the CareCalls delivery number on the handset, or use our inbound diagnosis line.

Plan your setup in about 5–10 minutes: creator and receiver details, schedules, support network, and roles — plus what can wait until after signup.

See the outcomes families get from CareCalls — independence at home, better medication habits, faster help after a fall, and daily peace of mind.

Your delivery number is assigned at setup by country and role. Log in to delivery factors to see it, add our contact card, and save us on your phone.

CareCalls helps older adults living alone, people with dementia, Parkinson's, learning disabilities, frailty and more — and gives families peace of mind.

Not sure why you got a text, phone, or email from CareCalls? Learn about the reminder service, why an alert was sent, and what to do next.

Setup takes around 10 minutes and reminders and check-ins begin straight away — learn what can delay your first delivery.