You can change an existing repeat reminder and check-in service online — edit contact details, schedules, and alerts — pause deliveries temporarily, or stop the service permanently. Pausing does not end your subscription; cancelling with a permanent stop reason does.
This guide is for the repeat reminder and check-in service only. For how delivery works day to day, see how repeat reminders and check-ins work.
Who can change a service?
You can manage a service if you are:
- The person receiving the reminders and check-ins, or
- A supporter on that service’s account (for example a family member) who is allowed to manage it on their behalf.
If you are not sure you have access, log in with the email or phone used when the service was set up.
How do I edit service details?
After logging in, open the management dashboard. Under Update service details you can change:
| Area | What you can edit |
|---|---|
| Call receiver details | Contact numbers, email, language, and phone or text delivery method |
| Call details | Reminder and check-in times, days or dates, and messages (add, change, or delete schedules) |
| Support network details | People involved and how to reach them |
| Roles and alerts | Who pays, who gets alerts or weekly notifications, personalised message responsibility — see how to set up and use alerts |
From call details you can also open delivery factors (from the manage menu) to check ring time, call screening, and related settings that affect phone delivery.
One-time schedules (a single date and time) are edited on call details like any other schedule. Start and stop dates below apply only to repeating schedules (daily, weekly, or monthly) — not one-off slots.
How do I pause reminders and check-ins?
Pausing means repeat schedules stop delivering for a period (for example a holiday or hospital stay). Your subscription usually continues during a pause — you are only stopping deliveries, not ending the account.
Online (immediate or scheduled)
- Log in and open call details.
- Scroll to Start or stop the service.
- Select Add new date (or Edit an existing future start/stop entry).
- Choose Stop calls (the on-screen label for stopping deliveries).
- Pick Now or a future date and time.
- Under Because…, choose a reason in Pause (temporary) — for example away from home or in hospital.
- Save. You return to call details, where current and upcoming start/stop entries are listed.
To resume later, add another date with Start calls (or Edit a planned start). You can schedule pauses and restarts in advance — useful if you know when someone goes away and when they return.
Note: Start and stop dates do not affect one-time schedules. They only control repeating daily, weekly, or monthly reminders and check-ins.
If you cannot add start/stop dates, check dashboard notifications — unpaid subscription or account issues can block scheduling until resolved. See cost and payment.
By phone (immediate toggle only)
From the phone number that receives reminders and check-ins (primary or second number on the account), call the CareCalls service number and follow the phone menu to pause or unpause.
- Works for the person receiving the service, or a supporter whose number is on the support network (the system checks the number you call from).
- Takes effect straight away — you cannot set a future pause or restart date by phone.
- Phone pauses are recorded as Set via phone (a temporary pause reason).
How do I cancel the service permanently?
Cancelling means stopping repeat reminders and check-ins for good and ending ongoing billing (after any trial or notice period already in place). Use a Stop (permanent) reason in the online flow — not a Pause (temporary) reason.
Online
- Log in and open call details.
- Under Start or stop the service, add or edit a stop date.
- Choose Stop calls, Now or a future date, then pick a reason under Stop (permanent) (for example the service is no longer needed, or the person has moved into care).
- Save.
Permanent stop reasons can cancel your subscription so you are not charged for future months. Exact options depend on your account; the form groups reasons under Pause (temporary) vs Stop (permanent) so you can choose correctly.
You can also read how to cancel a service for more on billing when you stop permanently.
By phone
Calling the service number toggles pause and unpause immediately. It does not replace the full online cancel flow with permanent reasons and subscription changes. To cancel properly, use the web app.
Pause vs cancel — quick comparison
| Pause (temporary) | Cancel / stop (permanent) | |
|---|---|---|
| Typical use | Holiday, hospital, short break | Service no longer needed |
| Repeat deliveries | Stop until you add a Start date | Stop for good |
| Subscription | Usually continues | Ends (no further monthly charges) |
| Online reasons | Pause (temporary) group | Stop (permanent) group |
| By phone | Yes — immediate toggle | Use online stop with permanent reason |
Related guides
- What you need before setup — if you are changing details during a fresh setup instead
- How quickly deliveries start — if you are restarting after a pause
- Personalised messages — editing schedules that use your own wording