After a 30-day free trial, the repeat reminder and check-in service costs £12 per month in the UK (VAT included), with no per-reminder fees. You can pay by debit or credit card, or UK Direct Debit (BACS), and full or partial public funding may apply for qualifying households.
This guide covers the repeat reminder and check-in service only — not one-off reminders or live professional calls. To see what you are paying for, read how repeat reminders and check-ins work.
How much does the repeat service cost?
After the 30-day free trial, standard pricing is:
- £12 per month per person receiving the service (VAT included)
- £10 per month for eligible customers who qualify for the disability VAT exemption (VAT-free rate)
Full and partial funding may be available for qualifying customers (for example through a local authority). If your service is fully funded by an organisation, you may not need to add a payment method yourself — see public funding options.
The monthly fee covers as many scheduled reminders and check-ins as you need, seven days a week. There are no add-ons or hidden charges for extra delivery slots on the standard plan.
Compare options and start setup from our services page.
What payment methods can I use?
Debit or credit card
Available in the UK and USA.
You add a card in the secure online payment area (powered by Stripe). You will be asked for the usual card details — name on card, card number, expiry date, security code, and billing address.
Direct Debit (BACS)
Available in the UK only.
You can set up UK Direct Debit through the same online payment area. The flow uses a secure Direct Debit setup page (account number, sort code, and address as required by your bank).
How do I set up payment?
You can add a payment method during first-time setup (where your account asks for it) or any time during the 30-day trial. For a service that is already running:
- Log in to the web app for that service.
- Open Subscription and payments from the manage dashboard (or go to subscription first if you still need to choose a plan).
- On Choose your subscription, pick your currency and plan, then save.
- On the payment method page, add a card or Direct Debit using the on-screen form.
If you are setting up a new service, start from our services page and follow the setup steps — payment is part of that flow when your account requires it.
What if someone else is paying?
The person who sets up the service is often not the person who pays. During setup you can indicate who is responsible for payment (for example a family member or organisation). Options typically include:
- Providing their email so we can contact them during the trial
- Sharing a payment setup factsheet for them to complete
- Passing on contact details so they can reach us during the trial
You can also review roles in the manage area (who edits, records, pays, and receives alerts). See who the service helps and how families use it for how different people fit around one service.
When am I charged?
- Your payment method is not charged until the end of the one-month free trial, even if you add it earlier.
- If you cancel during the trial, no charge is taken.
- After the trial, CareCalls bills monthly on the same calendar day, covering the month ahead.
- If you cancel the service, no further payments are taken from that point.
Payment notifications and recent billing activity appear on the Subscription and payments page when you are logged in.
What if I do not add payment during the trial?
If no payment method is added before the trial ends, the service stops at the end of day 30. You do not need to set the service up again from scratch — add a payment method (and choose a subscription if prompted) to restart deliveries.
Delays before anything delivers at all (terms, recordings, call blockers) are separate — see how quickly CareCalls starts delivering.
What public funding options are available?
Councils and other funders may pay in full or in part for eligible people. See what full or partial funding options are available for how that works and who to ask.