CareCalls treats your data and privacy as essential: we run GDPR-aligned security procedures, encrypt sensitive information, limit who can manage a service to people you approve, and publish detailed privacy and security documentation for families and professionals.

If you are comparing reminder and check-in options before signup, this page explains how we handle information. When you are ready, you can compare services and start setup from our services page.

Why does data privacy matter for reminders and check-ins?

A repeat reminder and check-in service needs contact details — phone numbers, email addresses, schedules, and sometimes health-related context in personalised messages. That information is personal, and it often belongs to someone you care about as well as yourself.

Families and professionals rightly ask whether that data is stored safely, who can see it, and what happens if something goes wrong. This guide answers those questions at a high level; the full legal and technical detail lives in our published policies (linked below).

What security practices does CareCalls use?

CareCalls operates strict, secure processes designed for health-adjacent and social-care use. In outline:

  • Encryption of sensitive data — information is protected in transit and at rest using industry-standard encryption.
  • Trusted infrastructure partners — we work with suppliers that meet strong privacy and security requirements, and we only use processes that match those standards.
  • On-site and cloud security — systems are hosted and operated with careful access control, monitoring, and operational security.
  • Staff training — people who handle customer data receive ongoing training on privacy, security, and safe handling.

We review practices regularly as the product and regulatory landscape evolve. If you need assurance for an organisation (for example a council, charity, or care provider), our privacy and security documentation is the right place to start.

Who can access or manage information about a service?

CareCalls is built so only people involved in that service — and only in the roles you assign — can manage it or receive alerts.

When you set up a service, you add the person receiving reminders and check-ins, people in the support network, and roles (who pays, who gets alerts or reports, who records personalised messages, and so on). You choose contact details for each person; alerts and reports only go to the channels you configure. See what information you need to set up a service and how to set up and use alerts.

After signup, editing, pausing, or cancelling a service is limited to the person receiving the reminders and check-ins or supporters on the account who are allowed to manage it on their behalf — the same access model described in how to edit, pause, or cancel a service. If you are unsure who has access, log in with the email or phone used when the service was created.

CareCalls does not publish your schedules or delivery history publicly. Operational data is used to run reminders and check-ins, send alerts when prompts are missed, and support your account — not for unrelated marketing to third parties.

What data do you need to run the service?

To deliver scheduled reminders and check-ins, CareCalls needs:

  • Contact details for the person receiving the service (phone and/or mobile, and sometimes email).
  • Schedules and message choices (preset or personalised wording).
  • Support network details if you add alert contacts or other supporters.
  • Billing and account information where a paid service applies.

You should only add contact details for people who have agreed to be involved. For a checklist of what to gather before signup, see what information you need and how long setup takes. For how delivery uses that information day to day, see how repeat reminders and check-ins work.

Where can I read the full privacy and security documentation?

Processes, subprocessors, retention, and policy wording are maintained in one place so they stay current:

View our privacy and security documentation (opens in a new tab).

That document is the authoritative reference for legal terms, data categories, and organisational due diligence. If you are researching CareCalls for a relative or for work, read it alongside who the service helps and what outcomes families often see.

UK readers may also find general background on personal data rights from the Information Commissioner’s Office (ICO).