CareCalls does not use one shared phone number for every customer. When you set up a service, we assign the numbers we deliver from based on your country, whether you are the person receiving reminders and check-ins or someone in the support network, and whether delivery is by phone or text. You can see the exact numbers for your account on the delivery factors page in the web app.
This guide covers the repeat reminder and check-in service and one-off phone reminders. It does not apply to live professional calls.
When is my delivery number assigned?
Your outbound numbers are assigned during service setup, when CareCalls links your account to the right delivery channels for your country and role. That happens as you complete onboarding — you do not need to choose a number yourself.
The number shown on delivery factors is the one that will be used for:
- Phone reminders and check-ins to the call receiver (if the service delivers by phone)
- Text (SMS) reminders and check-ins to the call receiver (if the service delivers by text)
- Alerts to people in the support network (phone, text, or email — each channel can have its own “from” detail)
If you change country or delivery method later, what you see on delivery factors should be treated as the current source of truth.
Why might my number differ from someone else’s?
Several things affect which number appears for you:
| Factor | What it means |
|---|---|
| Country | UK and US services use different outbound numbers (and formats). Your setup country drives which pool you are assigned from. |
| Your role | The person receiving reminders and check-ins has numbers assigned to the call receiver. People in the support network who get alerts or reports may see different numbers or email addresses for those messages. |
| Delivery channel | Phone delivery and SMS delivery can each have their own number. Email alerts and reports show the sending address instead of a phone number. |
So a family member supporting the service might save one contact for alerts to their mobile and a different one for the person at home who receives the daily check-in — both are listed on delivery factors when you manage that service.
How do I find my delivery phone number?
- Open the management dashboard for the service.
- Select Delivery factors (under Update service details).
- On Which contact details do we deliver from?, read the number shown next to each line — for example, call or SMS reminders and check-ins to the call receiver, and any alert lines for the support network.
- If you are still in first-time setup, you will reach this screen as part of onboarding when the service uses phone or text delivery.
Do not rely on old blog posts or screenshots that list a single UK or US number for everyone. Always check delivery factors for your own service.
The same page also covers call blocker settings and how long the phone rings when you deliver by phone.
How does the quick-setup contact card work?
On delivery factors, Add contact to your phone next to a number opens a contact card (VCF file) with our details already filled in — a quick way to save the right number without typing it.
- On a mobile, tapping the link usually opens the contact card so you can save it straight away.
- On a desktop, the link can send the contact card by text to the phone number shown on that line (useful if you are setting up the call receiver’s handset from a laptop).
Each call receiver and each support-network member with alerts can have their own card, because the saved numbers may differ by role.
Why should I add CareCalls to my phone contacts?
Saving our number (via the contact card or manually) is worth doing even if you already know the digits:
- You recognise us immediately — reminders, check-ins, and alerts are less likely to be ignored as unknown or spam calls.
- Do Not Disturb and focus modes — on many phones you can allow calls or texts from specific contacts even when other callers are silenced.
- A distinct ringtone or text tone — so an incoming reminder or alert stands out from ordinary social calls.
That is especially helpful on a shared landline or when a family member relies on hearing the phone from another room. If a call blocker or screening service is in use, adding us as a trusted contact is often part of allowing the delivery number through.
What if delivery factors does not show a number?
If setup is not finished, or delivery method configuration is missing, the page may ask you to contact support instead of listing numbers. Finish service setup or resolve any dashboard notifications first — see what can delay your first delivery.
For a wider overview of how delivery works, see how the service works.