This page is an up-to-date UK fact sheet for adult social care, NHS and charity teams who write information packs, intranets, wikis and service directories. Copy the sections below into your own materials, or link here so staff always see current services, pricing and contact details.
| Audience | You are |
|---|---|
| Public and charity partners | NHS trusts, councils, ICBs, charities, advice services |
| Not this page | Private retail or white-label partners — see private partner resources |
For the strategic case in health and social care, see how CareCalls supports public sector organisations.
What is CareCalls?
CareCalls helps people remember important tasks and checks that they are OK throughout the day — supporting independence and giving families peace of mind.
Reminders and check-ins are delivered by phone or text (SMS) whenever they are needed. Messages can be personalised, and if someone does not respond, CareCalls can alert up to three people by text, phone or email so they can check in.
Watch our explainer video: on the CareCalls homepage (hero section) or via Vimeo (external).
What features can we list?
- Available across the United Kingdom and United States
- Works with any landline or mobile phone — no installation or delivery
- Pre-recorded reminders and check-ins can be recorded by family, carers or CareCalls staff; different messages at different times
- Easy to pause, edit or cancel via phone customer service or the online dashboard
- Online dashboard shows carers which reminders and check-ins have been responded to
Compare with other telecare options in how CareCalls compares to other solutions.
What services and pricing should we publish?
One-off pre-recorded reminders | Free and unlimited
- Ideal for one-off appointments and arrangements (for example GP visits)
- Contacts someone once on a given date and time
- Delivers a personalised pre-recorded reminder
- CareCalls can alert one person if there is no response
Repeat pre-recorded reminders and check-ins | 30-day free trial, then £12/month
- Ideal for regular personal or household tasks, medication prompts and welfare check-ins
- As many delivery slots per day as needed, 24/7
- Delivers personalised pre-recorded reminders and check-ins
- CareCalls can alert up to three people if there is no response
After the trial, standard pricing is £12 per month (VAT included), with a £10 per month rate for eligible customers who qualify for the disability VAT exemption. See how much CareCalls costs and our services page. Ways to try before subscribing are in can I try CareCalls before I subscribe.
What are the key operational details?
| Detail | Information |
|---|---|
| Areas available | United Kingdom (national) |
| Costs | Full or partial public funding may be available for eligible customers — see public funding options. All paid services include a 30-day free trial. Standard repeat service: £12/month (VAT included). Free one-off reminder service available. |
| Email and phone | See contact us or the contact block at the bottom of this page |
| Customer service availability | Main hours: 9:00–17:00, Monday to Sunday. Reduced availability: 17:00–21:00, Monday to Sunday |
| Service delivery | 24/7 (reminders and check-ins run around the clock) |
| Language support | Customer service and online dashboard in English. Reminders and check-ins can be delivered in any language. |
| Funding sources | Private, local authority, national/central government |
| Referral required? | No — anyone can use CareCalls; some funded routes may involve a professional referrer |
| Registered address (PO Box only — not for customer support visits) | 483 Green Lanes, London, N13 4BS |
Who can CareCalls help?
Two articles explain eligibility and good-fit scenarios in depth:
CareCalls frequently supports people managing:
- Poor memory
- Frailty and balance issues
- Learning disabilities
- Stroke risk
- Dementia
- Diabetes
- Parkinson’s
- Brain injury
- Huntington’s
- Motor neuron disease
- Substance misuse
- Anxiety
What evidence and impact can we cite?
- Helped 5,231+ carers and people receiving support, with over 4.2 million reminders and check-ins delivered
- 4.8-star Trustpilot rating; when surveyed, 82% of users said they would struggle without the service
- Worked with 15+ companies, local authorities and hospitals
- Winner of an UnLtd Transform Ageing scale-up grant and Thrive fund support
Case studies: case studies on this site.
Which links should directories include?
| Title | Link |
|---|---|
| Home | / |
| Try a demo | /demo |
| Check funding eligibility | /funding |
| Knowledge base | /knowledge-base |
| Start a service | /services |
| Manage an existing service | Web app login at https://carecalls.promptandprotect.com (same as Log in from the site header when signed in) |
| Professionals and organisations | /professionals-and-organisations |
| Contact us | /contact |
Where can we embed the explainer video?
- On our website: CareCalls homepage (explainer in the hero section)
- Direct link (Vimeo): https://player.vimeo.com/video/861685240?h=d522c4e5a9
Embed (iframe) — copy:
Where can staff read more detail?
For step-by-step product guides, see the knowledge base and articles in using CareCalls.
What brand assets are available?
Use assets according to our brand guidelines (Notion) (external).
Logo: Contact us to request logo files for light and dark backgrounds.
Font: Jaldi on Google Fonts (external)
Brand colours
| Swatch | Hex |
|---|---|
| Primary blue | #225c98 |
| Accent orange | #db7735 |
| Dark slate | #4a596b |
| Light grey | #eff3f7 |
| Off-white | #f7fafc |
Brand illustrations: available via brand guidelines — contact us if you need print-ready files.
Which stock photos can we use?
Age Without Limits (external) maintains a free library of high-quality positive ageing photos.
Which keywords help people find CareCalls?
Telecare, TEC, caretec, medtec · Medication, medicine, pill, tablet, prescription · Reminder, prompt, alert, notification, message · Phone, text, SMS · Forgot, forgets, forgetting, memory · System, service, app, solution · Carers, public, social · Poor memory, frailty, balance, learning disabilities, autism, dementia, diabetes, Parkinson’s, brain injury, Huntington’s, motor neuron disease, spinal muscular atrophy.