| This article regards the automated regular reminder/check-in service only. For articles regarding the automated ‘One-off reminder’ service please go here. For articles regarding the in-person service please go here. |
You will need between 5 and 15 minutes to set up a service. The service can start delivering immediately or you can indicate a desired start date. You will need to provide the following information to set up a service:
Section 1: Service creator details
These are the details of the person setting up the service.
- Relation to call receiver
- Full name
- Phone number(s)
Section 2: Service receiver details
These are the details of the person who will receive the service.
- Full name
- Phone number
- Email (If available)
- For health and care professionals setting up publicly funded services only: You may be asked to provide further information based on any assessment criteria provided by your employer. If you are not sure about available funding or required criteria in your area please check here.
Section 3: Service details
These are the details of the reminder/check-ins themselves.
- Times calls are needed
- Days calls are needed
- Message/s to be heard
- We maintain an extensive list of pre-recorded/written reminders for different common purposes
- You can record your own messages with ease. This happens at the end of the form and can be done over the phone
- Start date (can be immediate)
- End date (if any)
Section 4: Support network
If there is anyone else supporting the call receiver, e.g GPs, family members, neighbours e.t.c you can add their details here. We ask for:
- Name
- Relation to the reminder/check-in receiver
- Phone number(s) (if available)
- Email (if available)
Section 5: Roles
This section allows you to indicate who (from the previous section) will be involved in the service going forward and how.
- Paying / funding (if applicable) – Who will be paying for the service. This encompasses both private and publicly funded users.
- Recording personalised messages (if applicable) – This will only appear if you have elected for personalised messages to be recorded, we can also record personalised messages for you.
- Receiving weekly reports (optional) – Indicate who should receive a weekly report of how the reminder/check-in receiver has responded to the service.
- Alerts (optional) – These are the alerts that go out if, after 2 attempts, the reminder/check-in receiver does not answer.
Additional actions
Once the above details have been provided, depending on how the service has been configured, there may be some actions needed to make sure the service delivers as intended. If, during the roles section above, you indicated that these actions need to be performed by other people, we will contact them at this time.
- Personalised recordings (If applicable): If you indicated that the messages should be personalised, then you (or whoever you have indicated) will now be able to do so. Calls requiring a personalised message will not start to deliver until the message is created.
- Nuisance call blocker check (If applicable): If the service is to be delivered as a phone call and the phone in question has a nuisance call blocker, the CareCalls number will need to be whitelisted. The service will not deliver as intended if a call blocker is active and this step is not completed. To learn more about call blockers click here.
- Ring time check (If applicable): If the service is to be delivered as a phone call you (or whoever you have indicated) will be given the opportunity to change how long the phone rings for. By default, it rings for 20 seconds but this can be extended. Read this article to learn more about ring times.
- Payment details (If applicable): Read this article to establish if you (or whoever you indicate) will need to provide payment details and, if so, what details are needed.
