| Warning: This article regards the automated regular reminder/check-in service only. For articles regarding the automated ‘One-off reminder’ service please go here. For articles regarding the ‘Calls from a professional’ service please go here. |
How are alerts useful?
- They can indicate that a task has likely not been completed.
- They can indicate that the service receiver may be in trouble.
- They can do both.
Alerts are an optional feature and a service receiver can just receive a reminder without alerts going out if that is all they require.
How do alerts work?
If, after 2 attempts (10 minutes apart) we are not able to reach a service receiver, Up to 3 alerts can go out to different people simultaneously, alerts can be received by:
- An sms is sent to a given number, the sms will list the time of the missed call as well as the service receiver’s name and number.
- A phone call made to a given number, the alert message heard will list the time of the missed call as well as the call service receiver’s number.
- An email sent to a given email address, the email will list the time of the missed call as well as the service receiver’s name and number.
How many alerts can go out?
Up to 3 alerts can go out to different people simultaneously
How do I set up alerts?
When first setting up a service:
Click ‘Create a CareCall’ at the top of this page and follow the instructions on the screen. You will need access to a mobile/landline in order to complete the process.
To update an existing service:
- Click ‘Update a CareCall’ at the top of this page and follow the instructions on the screen to log in (You will need access to a mobile/landline in order to complete the process)
- Click on the button that says ‘Roles and alerts’ and follow the instructions
