~£2bn / year
Delayed discharge
Patients fit to leave hospital but blocked — around 11% of hospital bed days lost at roughly £562 per bed-day.
For adult social services, NHS trusts & ICBs
Keep people well at home for longer — and take pressure off your budgets and your teams.
CareCalls is a preventative, proactive reminder and check-in service delivered through the person's existing phone — no app, no new device, no installation. It maps directly onto the problems eating your budgets: delayed discharge, medication non-adherence, falls, workforce pressure and carer breakdown.
The pressure you are under
The system is being asked to keep people well at home for longer, reduce avoidable admissions and free beds occupied by people who are medically fit to leave. The scale of the problem is the reason preventative technology now sits at the centre of policy.
Up to £4bn / year
Medication non-adherence
Around half of patients don't take medication as prescribed; about 10% of older-adult hospitalisations are attributable to it.
£2.3bn / year
Falls in the over-65s
Over £6m a day and more than 250,000 emergency admissions, many in people living alone.
111,000 vacancies
Social care workforce
A 7% vacancy rate — three times the wider economy — and 24.7% turnover, with 470,000 more posts needed by 2040.
5.8 million
Unpaid carers
Propping up the system, with 74% reporting stress or anxiety and 43% saying caring has worsened their health.
20–40% preventable
Readmissions in older people
Around 20% are medication-related, and roughly 70% of those are preventable.
How CareCalls helps
For commissioners and operational leads, CareCalls turns proactive prompting and check-ins into measurable movement on the metrics that matter.
Delayed discharge
~£2bn / year nationally; ~11% of bed days lost.
Same-day setup in under 10 minutes — no installation, no engineer, works with the patient's existing phone. Discharge teams can configure a post-discharge check-in before the patient leaves the ward, restoring the safety net at the point of highest risk.
Medication non-adherence
Up to £4bn / year; ~10% of older-adult hospitalisations.
Phone-based medication reminders the user acknowledges in real time, with multi-stage messages prompting several medications in one call. A missed acknowledgement triggers an alert chain to family, carer or professional.
Social worker capacity drain
An estimated 20% of social worker field time spent prompting medication.
Automated, unlimited reminders and check-ins per user free staff for the visits that genuinely need a person. New users can be activated in under 10 minutes by any team member, with no per-case training overhead.
Unsupported unpaid carers
5.8m carers; 74% stressed or anxious.
Families and stakeholders receive structured alerts and weekly status reports without calling repeatedly. A mobile-friendly dashboard works from anywhere, easing the low-level dread that drives carer breakdown.
Falls and unwitnessed incidents
£2.3bn / year; 250,000+ admissions in over-65s.
A regular acknowledged check-in means a fall or sudden illness is detected within the missed-call window — not hours later. Configurable retries and alerts keep false alarms low so staff and families trust them.
Low telecare uptake
Pendants left on bedside tables; devices stockpiled by procurement.
No new device, no installation, no batteries, nothing for the receiver to learn. The phone they already use is the device — and there is no reliance on the PSTN network being switched off.
What funded buyers get
A complete, supported service designed to drop into your existing prevention and discharge pathways.
Unlimited per user
No per-call metering. Unlimited reminders and check-ins per user for a predictable per-user cost.
Live in under 10 minutes
End-to-end online setup and management. Accounts are created and live the same day — no engineer, no waiting list.
Support for all stakeholders
Phone, email and web chat support for staff, families and users, with out-of-hours cover so you are not left exposed at 7pm.
Real-time impact dashboard
See active users, referrers and projected savings — data you can take straight into governance and commissioning reports.
Fully digital, no legacy kit
No PSTN dependence, no pendant hardware, no devices to refresh ahead of the analogue switch-off.
Managed by families and users
Stakeholders manage day-to-day use through passwordless portal access from any device, so professionals don't have to.
A clear preventative funding case
CareCalls sits squarely inside the preventative-spend envelope. The economics are simple: a single avoided care placement or hospital admission offsets many months of subscription. It is exactly the kind of spend the Care Act 2014 prevention duty, the Better Care Fund and ICB transformation budgets were written to enable.
- Fundable from Better Care Fund, ICB transformation, the Adult Social Care Technology Fund or the Discharge Fund
- Anchors to the Care Act 2014 preventative duty
- Non-funded users can access VAT relief under the disability exemption where eligible
- Data collection to demonstrate impact and inform future strategy
Two billing models
Credit-based, pre-paid
Purchase a block of user-months up front and draw against it as users are activated. Volume discounts reward larger commitments — best for organisations with allocated annual budgets and a clear target cohort.
Pay-as-you-go
Billed in arrears each month based on active users. Lower commitment, higher per-unit cost — best for early pilots, mixed cohorts and demand-led monthly budgets.
Proven at scale
A fellow local-authority deployment
Our existing deployment is exactly the kind of evidence the market is looking for — a real, at-scale rollout with measurable outputs that neighbouring authorities can trust.
1,200
people supported
1.5 million
calls delivered
3 days
sooner home, in comparable TEC programmes
Start a conversation
Tell us about the cohorts you are prioritising and the pressures you are facing. We will share a tailored impact projection and a pilot design you can take to your own governance.