This article is maintained as an up-to-date source of key information which can be used to create and update resources that explain and signpost CareCalls. It is designed to help those working within adult social care, NHS and charity organisations to create information packs, intranets, wikis and directories designed to support clients and other staff.
Description
CareCalls helps you remember to do important things and/or checks that you are ok throughout the day, providing independence and peace of mind.
CareCalls works by delivering reminders and check-ins by phone call or text (sms) throughout the day, whenever they are needed. Messages can be personalised to your exact needs and if, you don’t answer, we can inform up to 3 people by text, phone or email to say they should make sure you are ok.
Watch our new explainer video: https://carecalls.io/explainer-video
Features
- Available to the entire of the UK and USA
- Available to anyone with a landline or mobile phone
- No installation or delivery required
- Pre-recorded reminders/check-ins can be recorded by family members, carers or CareCalls staff, different messages can be delivered at different times
- Easy to pause, edit or cancel services via our phone customer service or online dashboard
- Online dashboard shows carers which reminders/check-ins have been responded to
Services
One-off pre-recorded reminders | Free & unlimited usage
- Perfect for one-off appointments and arrangements e.g doctors appointments
- Contacts someone once on a given date and time
- Delivers a personalised pre-recorded message reminder
- CareCalls can alert 1 person if there is no response
Repeat pre-recorded reminders/check-ins | 30 day free trial then £12/month
- Perfect for regular personal/household tasks or checking-in
- Can contact someone as many times as are needed each day, any time 24/7
- Delivers a personalised pre-recorded reminder/check-in
- CareCalls can alert up to 3 people if there is no response
Key details
| Areas available | National |
| Costs | Full/partial funding is available for eligible customers. All services include 30-day free trial. The full cost is only £12 per month (Inc VAT) all inclusive. Free on-time reminder service available |
| support@carecalls.io | |
| Phone | 0330 058 8244 |
| Customer service availability | Main customer service hours 9.00 – 17.00 Monday to Sunday Reduced availability customer service hours 17.00 – 21.00 Monday to Sunday |
| Service availability | 24/7 |
| Language support | Customer service and online dashboard in English. Reminders & check-ins can be delivered in any language. |
| Funding sources | Private, local authority, national/central government |
| Is a referral required? | No, anyone can use CareCalls |
| Address (This is a PO BOX address ONLY, we do not deliver services or provide customer support here) | 483 Green Lanes, London, N13 4BS |
Who can we help?
We maintain 2 articles that will help you understand who can benefit from CareCalls.
Who does CareCalls help and how?
CareCalls frequently supports those managing:
- Poor memory
- Frailty and balance issues
- Learning disabilities
- Stroke risk
- Dementia
- Diabetes
- Parkinson’s
- Brain damage
- Huntington’s
- Motor neuron
- Substance misuse
- Anxiety
Impact, case studies and reviews
- Helped over 3000 carers and care receivers with over 2million calls delivered so far.
- We have a 4.8 star Trustpilot rating. When asked, 82% of users said they would struggle without the service.
- Worked with 15+ companies, local authorities and hospitals
- Over 82% of users asked said they would struggle if product no longer existed, demonstrating product market fit.
- Winner of a UnLtd Transform Ageing – £50k Scale up grant + recent 30k Thrive fund.
Case studies: https://carecalls.io/category/case-studies/
Links
| Title | Link |
| Home | https://carecalls.io |
| Try a demo call | https://carecalls.io/demo |
| Check your funding eligibility | https://carecalls.io/check-funding/ |
| Knowledge base | https://carecalls.io/knowledge-base |
| Create a CareCall | https://carecalls.io/choose-service |
| Update a CareCall | https://carecalls.io/update-a-service |
| For professionals and organisations | https://carecalls.io/professionals-and-organisations |
| Contact us | https://carecalls.io/contact |
Video
On our website: https://carecalls.io/explainer-video/
Direct link (Vimeo): https://player.vimeo.com/video/861685240?h=d522c4e5a9
Embed (iframe):
More details about each aspect of the service
To see a full list of in-depth articles covering the CareCalls service in more detail please check out our knowledge base:
Brand assets
The below assets must be used according to our brand guidelines (view).
Logo
You can download a selection of different size logos that work on both light and dark backgrounds here:
Font
https://fonts.google.com/specimen/Jaldi
Brand colours
#225c98
#db7735
#4a596b
#eff3f7
#f7fafc
Brand illustrations
Photos
Stock images
Age without limits maintains a superb library of free-to-use and high-quality positive ageing photos
Keywords
Telecare, TEC, caretec, medtec
Medication, Medicine,Pill, Tablet, Prescription,
Reminder, Prompt, Alert, Notification, Message
Call, Phonecall, Phone, Text, Sms
Forgot, Forgets, Forgetting, Memory, Problem,
System, Service, App, Solution,
Carers, Public, Social
Poor memory, Frailty, balance, Learning disabilities, Austism, Dementia, Diabetes, Parkinson’s, Brain damage, Huntington’s, Motor neuron, Spinal muscular atrophy.
