Sometimes, important emails from CareCalls are sent to spam folders or are not delivered at all. This happens because your email provider uses automated systems to protect you from unfamiliar senders. Unfortunately, these automated systems can make mistakes and block important emails. This can cause serious issues if the email contains critical information about the CareCalls service, such as:
- Alerting you if a reminder/check-in has been missed (we only send these if you have indicated that you wish to receive them)
- Warnings if reminders/check-ins are consistently failing over an extended period
- Notifications about issues with the service
- Emails required to set up, log in to, or manage your service.
We only send emails with your explicit permission, and only for the purposes outlined in our privacy policy, which you can view here: carecalls.io/privacy-policy.
How to add our domain to your email whitelist
The domain we send emails from is:
We highly recommend that you add both of these domains to your sender whitelist. This only takes a minute. Please click an option below to see the instructions:
My email settings are managed by my employer
If your email service is managed by your employer you can use the options below to get an email to the appropriate person in your organisation e.g technical support or network management. They can then add our email domain to your whitelist on your behalf.
Click here to open a pre-written email in your email client
Alternatively, click ‘Copy’ below to copy the message to your clipboard, so you can paste it in an email
I manage my own email
Click your provider below to see instructions on how to whitelist a domain.
Outlook / Hotmail (updated for 2024)
Outlook / Hotmail 2007 (updated for 2022)
Outlook iPhone app (updated for 2022)
Seznam Email (updated for 2022)
PenTeleData Webmail (updated for 2022)
Reagan Mail (updated for 2022)
TalkTalk Mail (updated for 2022)
Charter email (updated for 2020)
EarthLink webmail (updated for 2020)
GoDaddy webmail (updated for 2020)
If you get stuck you can always contact us and we will be happy to help
Disclaimer
As outlined in our terms and conditions, CareCalls can not be held responsible from situations that arise from a vital email being blocked or sent to spam.
