| Warning: This article regards the automated regular reminder/check-in service only. For articles regarding the automated ‘One-off reminder’ service please go here. For articles regarding the ‘Calls from a professional’ service please go here. |
CareCalls supports those at the earlier stages of care to maintain independence for longer and helps with memory and home safety challenges.
Remembering important tasks
- CareCalls can help to prompt any task, for example, medication, hydration or meals. It works best as an initial prompt to begin an activity but is less effective for extensive step-by-step instructions. We recommend keeping prompts as simple and short as possible.
- CareCalls can support those managing poor short-term memory. It may be less effective for those with poor working memory (remembering the last few minutes/seconds).
- CareCalls works best for users who want to maintain their independence and are prepared to follow through on a task that is being prompted. It is less effective for those who are resisting the need to perform a task.
- CareCalls can support a single user with many different tasks throughout the day, as each message can be different and can be customised to each task.
- CareCalls can support those requiring many prompts and/or those needing those prompts to be at consistent and exact times throughout the day/week.
- The One-off reminder service can prompt one-off events such as a doctor’s appointment.
Reducing the response time to emergencies
- CareCalls can help to alert people to a health emergency. It is most effective in situations where a user can’t communicate, can’t reach the phone or is unconscious.
- If users wish to have the alert functionality, they must have one or more people who can follow up if a reminder/check-in is not responded to. CareCalls does not contact emergency services or send someone over to the address ourselves.
General
- Users must have a mobile or landline handset that is working properly, a package with a phone network provider (BT, EE, Vodafone e.t.c) and a working phone line.
- If a user has poor mobility or takes time to respond to the phone you can extend the ring time in our management dashboard.
- If the user has a call guardian call blocker (to stop unwanted calls) you can add CareCalls to a whitelist which means we can bypass it.
- The CareCalls service is not suitable for solving problems with isolation or loneliness.
